Grande Demoiselle (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

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1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

• Personal details such as your name, email address, shipping address, billing address, and phone number

• Order information including products purchased, payment method, and transaction details

• Account information if you create an account

• Contact information when you reach out to us via forms or email

• Technical data such as IP address, browser type, and device information

• Usage data related to how you use our website

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2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Communicate with you about your purchases or enquiries

• Provide customer support

• Improve our website, products, and services

• Send marketing emails if you have subscribed to our newsletter

• Comply with legal and regulatory obligations

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3. Marketing Communications

If you subscribe to our newsletter, we may send you updates about new collections, exclusive releases, and brand news.

You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

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4. Sharing Your Information

We only share your personal data with trusted third parties where necessary, including:

• Payment processors

• Shipping and logistics partners

• Website and e-commerce service providers (such as Wix)

• Legal or regulatory authorities where required by law

We do not sell or rent your personal data to third parties.

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5. International Data Transfers

As we operate internationally, your information may be transferred and stored outside your country of residence. We take appropriate measures to ensure your data is protected in accordance with applicable data protection laws.

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6. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support website functionality.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

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7. Data Security

We take reasonable steps to protect your personal information using appropriate technical and organisational measures. However, no method of transmission over the internet is completely secure.

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8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain processing

• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

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9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

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11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 stephanie@grandedemoiselle.com

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